- Function:
PartsTree.com, the fast growing online division of HCOP, LLC (Hill Country Outdoor Power), is currently seeking energetic and articulate professionals for our Customer Service Team. These are full-time seasonal positions (likely through October) with the possibility of transitioning to permanent employment depending upon performance and workload. If you are a customer focused, detail oriented, quick thinking problem solver that can get things done in a fast paced environment while maintaining a positive professional attitude, we want to interview you!
- Responsiblilties:
* Receive and resolve inbound calls and emails, including order entry, part lookup assistance and issue diagnosis
* Conduct outbound follow-up calls and emails with existing customers and suppliers
* Build rapport with customers through active listening and adjusting your approach to the customer's experience level
* Demonstrate proficiency in typing (over 35 wpm) and written/spoken etiquette in all interactions
* Consistently communicate and collaborate positively with team members, customers and suppliers
* Manage time effectively to ensure department meets service level goals and maintains high customer satisfaction
* Local area Austin, Buda, Kyle, Bastrop, Lockhart and San Marcos candidates encouraged
* Location: 6800 Burleson Road, Austin, TX 78744 (near intersection of Montopolis and Ben White / 71)
* Compensation: $12/hour to start - Qualifications:
* Excellent communication and customer service skills, punctuality, dependability and a positive attitude
* Proficient with Windows-based computer tasks, including typical Internet-based apps and website functionality
* Availability to work within seasonal business hours: Mon-Fri 7am-7pm and Sat-Sun 9am-6pm
* Prospective employee must be able to pass a general background check. Individuals will not be hired if they have been convicted of a felony.
* 1 to 2 years work experience in a customer service environment preferred
* Familiarity with outdoor power equipment (mowers, trimmers, blowers, etc.) a plus
* Bilingual English/Spanish fluency in verbal and written communications a plus
TO APPLY FOR THIS POSITION:
* Email us at recruiting@partstree.com with the subject line “Customer Service Representative.” In your email, please include a paragraph describing why you feel you are a good fit for the position and any past experience you feel will be beneficial. Include an attachment of your current resume in a common document file format like Microsoft Word, PDF, WordPerfect, etc. (do not paste resume text into email).
* Complete an online customer service skills assessment. Reference the same email address used when submitting your resume. Please note, the assessment will take about an hour to complete and it should be completed by the candidate without outside assistance… http://es.eskill.com/es/quiz/?testId=371a9c84f5c89ae4 .
* Submissions will NOT be reviewed until we have received your email, with paragraph and attached resume, AND the completed online assessment.
- Contact:
Hiring Manager
Please, no phone calls regarding this position.
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